IPAD AIR WON T CHARGE SOFTWARE
If I can get a good cloud backup (my internet has been slow where I'm traveling so it could take a while) I'm thinking my best bet would be to reset the device and start over with my icloud backup? It's a pain but it's the only solution I can think of.ĭoes it seem to you this is a battery issue? It seems more like some type of software glitch - I just find it odd that it didn't happen immediately after the last update.
If I walk away for a bit, I'd likely come back to a black screen with the red battery. That doesn't seem consistent with how it's losing power completely overnight. It's only dropped 2% in about 30 minutes. I'm sitting here watching it as I'm running the backup now to icloud, and I'm leaving it unplugged to monitor it.The highest % of use is Amazon Kindle at 56% but it doesn't usually drain the battery. There doesn't seem to be anything in particular draining the battery.In two hours it went from 5% to 40% and it does get to 100% after a few hours.
IPAD AIR WON T CHARGE HOW TO
Before we move into those steps, we recommend you make a backup of your iPad to ensure your information is secure: How to back up your iPhone, iPad, and iPod touch
If you find you're still experiencing the same behavior with the battery as well, we may need to look into more invasive software troubleshooting. Also, can you let us know the iOS version you see listed in Settings > General > About? If your iPhone, iPad, or iPod touch won‘t chargeĪfter following these steps I'd like to know if you're still getting the Touch ID error, and the exact wording of the error you see when trying to use Touch ID. Then let your device charge for another half hour. Let your device charge for a half hour (If your device is unresponsive afterward, learn what to do).įorce restart your device: Press and hold the Sleep/Wake and Home buttons at the same time for at least 10 seconds, until you see the Apple logo. If the charging port is damaged, your device probably needs service. Remove any debris from the charging port on the bottom of your device, then firmly plug your charging cable into your device.
Use a wall power outlet and check for firm connections between your charging cable, USB wall adapter, and wall outlet, or try a different outlet. Follow these steps and try again after each:Ĭheck your charging cable and USB adapter for signs of damage,* like breakage or bent prongs. If you have very low battery and plug into power, a black screen or a black screen with a red battery might appear for a few minutes. If your device won’t charge or charges slowly To address the slow charging, follow these steps to see if you notice a difference in the time it takes to charge your iPad: Then, ensure that you're set up to get the most from your battery life: Maximizing Battery Life and Lifespan I know it's important to be able to depend on your iPad and we can take a look into a few things together.įirst, take a look at how your battery is being consumed when the iPad isn't in use: About the battery usage on your iPhone, iPad, and iPod touch I understand that your iPad Air 2 has recently had some issues with the battery draining rapidly when the iPad isn't in use, it's charging slower than usual and you're getting errors related to the Touch ID.
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